Business terms and conditions

1. Scope of application

The following business terms and conditions apply to orders made by resellers on GH-Trollartshop.trollart.de (from now on referred to as 'the shop'). Any deviations or additional terms require written consent.

2. Contractual partners

You, as the buyer and TROLLART – Gudrun Schön (from now on referred to as 'we') are contractual partners.

Your individual contract data will be stored in the context of your buy order. The data entered on the order form will be transmitted to you by e-mail, in an order confirmation. Our business terms and conditions can be viewed at  https://gh-trollartshop.trollart.de by clicking on 'Legal information' > 'Terms and conditions'. Your registration and account info, as well as your orders can be viewed by clicking on 'My account'.

3. Our products

Small deviations from pictures of our products in shape, colour, size or weight are permissible since they are not always avoidable. The buyer acknowledges this and foregoes amends.

4. Prices and payment

Face price does not include any applicable statuory German or foreign VAT / tax.

Shipment occurs after receipt of payment through bank transfer, direct debit, PayPal or cash in advance. Cash payment on agreed-upon pick-up is also possible.

The cost of any chargebacks due to insufficient cover is to be paid by the customer.

All our prices are quoted ex stock. Tax, shipping fees as well as possibly occuring insurance or other delivery fees are being calculated separately; changes to this require written agreement.  Shipping fees can be viewed in the 'Shipping info' tab in the shop.

5. Conclusion of contract

By clicking the 'order' button you are submitting a binding order for the items held in your shopping cart. Order confirmation will be sent automatically after having confirmed the order. Conclusion of contract occurs when upon delivery or delivery notice.

6. Shipping and delivery times

Shipping of your order generally occurs after receiving payment. Partial shipping is possible. If the responsibility for partial shipment lies with TROLLART, no additional shipping fees will be incurred by the customer. Exceeding stated delivery times/shipping duration does not entitle the buyer to assert claims or retreat from contract.

In case of force majeure or unforeseen circumstances such as strike, scarcity of material, regulatory measures etc. we retain the right to prolong delivery/shipping duration or retreat from contract.

Our shipping times are estimates and not binding.

7. Reservation of proprietary rights

Until reception of complete payment of all outstanding items within the business connection between the buyer and TROLLART, including and up to the current order delivery, all delivered products remain the property of TROLLART.

8. Claims and complaints

Any case of legitimate complaint about quality or delivered quantity has to be brought to the attention of TROLLART immediately and in written form. Returns without prior communication or freight forward returns are not admissible.

Minor variations in make of our products are not a legitimate reason for claiming recompense. In case of faulty products we reserve the right to deliver replacement or repair. Further claims regarding the wish for a changed product or recompensation are suspended. Recompensation for blemishes or deficits is only being vouched for to the amount of the merchandise value.

9. Place of fulfilment/jurisdiction

Place of fulfilment/jurisdiction is Giessen/Lahn. Laws and jurisdiction of the Federal Republic of Germany applies with the exclusion of CSGI.

10. Final clause/Severability clause

Should single items of these terms and conditions not be in accordance with applicable laws, all other items remain intact and binding.

Business terms and conditions

1. Scope of application

The following business terms and conditions apply to orders made by resellers on GH-Trollartshop.trollart.de (from now on referred to as 'the shop'). Any deviations or additional terms require written consent.

2. Contractual partners

You, as the buyer and TROLLART – Gudrun Schön (from now on referred to as 'we') are contractual partners.

Your individual contract data will be stored in the context of your buy order. The data entered on the order form will be transmitted to you by e-mail, in an order confirmation. Our business terms and conditions can be viewed at  https://gh-trollartshop.trollart.de by clicking on 'Legal information' > 'Terms and conditions'. Your registration and account info, as well as your orders can be viewed by clicking on 'My account'.

3. Our products

Small deviations from pictures of our products in shape, colour, size or weight are permissible since they are not always avoidable. The buyer acknowledges this and foregoes amends.

4. Prices and payment

Face price does not include any applicable statuory German or foreign VAT / tax.

Shipment occurs after receipt of payment through bank transfer, direct debit, PayPal or cash in advance. Cash payment on agreed-upon pick-up is also possible.

Refunds due to insufficient cover are charged to the customer

All our prices are quoted ex stock. Tax, shipping fees as well as possibly occuring insurance or other delivery fees are being calculated separately; changes to this require written agreement.  Shipping fees can be viewed in the 'Shipping info' tab in the shop.

5. Conclusion of contract

By clicking the 'order' button you are submitting a binding order for the items held in your shopping cart. Order confirmation will be sent automatically after having confirmed the order. Conclusion of contract occurs when upon delivery or delivery notice.

6. Shipping and delivery times

Shipping of your order generally occurs after receiving payment. Partial shipping is possible. If the responsibility for partial shipment lies with TROLLART, no additional shipping fees will be incurred by the customer. Exceeding stated delivery times/shipping duration does not entitle the buyer to assert claims or retreat from contract.

In case of force majeure or unforeseen circumstances such as strike, scarcity of material, regulatory measures etc. we retain the right to prolong delivery/shipping duration or retreat from contract.

Our shipping times are estimates and not binding.

7. Reservation of proprietary rights

Until reception of complete payment of all outstanding items within the business connection between the buyer and TROLLART, including and up to the current order delivery, all delivered products remain the property of TROLLART.

8. Claims and complaints

Any case of legitimate complaint about quality or delivered quantity has to be brought to the attention of TROLLART immediately and in written form. Returns without prior communication or freight forward returns are not admissible.

Minor variations in make of our products are not a legitimate reason for claiming recompense. In case of faulty products we reserve the right to deliver replacement or repair. Further claims regarding the wish for a changed product or recompensation are suspended. Recompensation for blemishes or deficits is only being vouched for to the amount of the merchandise value.

9. Place of fulfilment/jurisdiction

Place of fulfilment/jurisdiction is Giessen/Lahn. Laws and jurisdiction of the Federal Republic of Germany applies with the exclusion of CSGI.

10. Final clause/Severability clause

Should single items of these terms and conditions not be in accordance with applicable laws, all other items remain intact and binding.